What we are proud of
Staff
- Every member of staff participates in one personal development activity and one professional development activity every year.
- We score at least 7.5 in the employee satisfaction survey.
Tenants
- All first-year students registered with ROOM for accommodation in Wageningen or Ede have a room by 1 May in the relevant academic year.
- Tenants rate Idealis as follows for:
- basic processes – 7,0
- living space – 7,5
- safety in the complex – 8,0
- repair requests – 7,5
- service provided by accomodation managers – 7,5
- personal contact – 8,0
- Liveability in the complexes is given a rating of 8.
- Rent arrears do not exceed 0.3% of rental turnover.
- 75% of tenants are below the median for spending established by Nibud (the National Institute for Family Finance Information).
- 50% of self-contained units are below the housing benefit cut-off limit applicable to tenants in higher-quality accommodation.
Partners
- Partners working with Idealis give it a rating of 7.0 for cooperation.
Society
- A minimum of 45% of the stock is flexible.
- 70% of the property has energy label A or B, with the minimum energy label being D.
- By 2026, Idealis will generate 25% of its energy sustainably (more than in 2008).
- The average NEN standard (NEN-2767) for a complex does not exceed 3.
- Asserpark and Hoevestein will be renovated in accordance with the principles set out in the strategic housing stock policy plan by the end of the plan period.
Governance and financial backers
- We adopt and fully implement an internal audit plan each year.
- We have formulated a vision for capital deployment.
- We have up-to-date value management.
- We have clearly defined all processes and have documented them visually, adding working instructions.
- We have clearly defined all processes and have documented them visually, adding working instructions.
- Our commissioning practices and procurement policies have been professionalised through adopted visions.
- We have an adopted information vision that is appropriate to the changing environment.
- We comply with the rationales employed by our regulators, with the internal standards we apply being more stringent by 10 percentage points.
